Troubleshooting connection

How do I connect to a Bluetooth device?

Ensure the device is turned on, has Bluetooth enabled and is discoverable, then see Adding a Bluetooth device to connect to it.

Back to top

I can't find my device
You may be unable to find your device for a number of reasons, these include:
  • The device is turned off
  • The device's battery is low or flat
  • The device is not in range
  • The device does not have Bluetooth enabled
  • The device is not in discoverable mode

Ensure the device is turned on, is in range, has Bluetooth enabled and is discoverable, then see Adding a Bluetooth device to connect to it.

Back to top

What is Bluetooth pairing and why is it required?
Bluetooth pairing is a process in which two Bluetooth devices communicate with each other through an established connection. In CSR Harmony, this connection is made when a key (a pairing code) is entered on both devices during connection. See Adding a Bluetooth device.

To pair, devices must be discoverable, that is, the device is placed into a mode where it is able to be detected by other Bluetooth devices within range.

Refer to the documentation that came with your device to enable discoverable mode on your device.

Back to top

What if I can't find the pairing code?
If the pairing code is not displayed on your device or on-screen in CSR Harmony, then many devices ship with a default pairing code. This may be 0000 or 1234.

Refer to the documentation that came with your device.

Back to top

Why did connection fail?
You may be unable to connect to your device for a number of reasons, these include:
  • You did not respond to the request to enter a pairing code within the 30 second time interval
  • An incorrect pairing code was entered
  • The local (CSR Harmony) or remote Bluetooth device was switched off or unavailable
  • You cancelled the pairing operation

Ensure the device is turned on, is in range, has Bluetooth enabled and is discoverable, then see Adding a Bluetooth device to connect to it.

Back to top

I can't hear audio on my stereo headset
You may be unable to hear audio on your headset because:
  • The headset is not connected
  • The headset is not selected as the audio device for play back

Back to top

I can't hear Skype calls on my audio device
You may be unable to hear Skype audio for a number of reasons, these include:

Back to top