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Account management By tool vendor CRM functionality ACD 2nd Alert As support deliverable For knowledge creation In sales cycle Proactive for customers 2nd To handle customer surveys Use for training Wireless Analysts Analytics 2nd 3rd 4th Integration with analytics system API 2nd 3rd 4th app coding interface app software provider ASP And evaluations As a cost-cutting strategy Benefits Cons Cost Definition Dual model Examples Implementation Maintenance Pricing adjustments Termination fee Upgrades Vs. package Audit During implementation Of CRM tool Performance Automatic call distributor Availability 2nd 3rd |