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Sales
    Metrics 
    Requirements 
    Resources 
Sales force automation  2nd 
Scalability  2nd 
Schedule 
    For a restarted project 
    Typical 
Scope creep  2nd  3rd 
Security 
Service level agreement 
SFA
    Definition  2nd 
    requirements 
    Resources 
Short list 
    Creating  2nd 
    Definition 
Signoff 
Site license 
SLA
    Definition 
    Enforced by CRM tool 
    Metrics 
    With tool vendor 
Standards
    In tools 
    IT  2nd 
    UI 
Status report 
Success factors
    Availability of technical resources 
    Executive sponsor 
    For rollout 
    Get users involved 
    Measure success 
    Stay in the box 
    Think small, dream big 
Super-user
    As part of the team 
    Definition 
    Handling dissenters 
    Requirements 
    Role  2nd 
    Time requirements  2nd 
    Top performer 
Support
    From tool vendor 
    Metrics 
    Requirements 
    Resources 
Synchronization
    Data  2nd  3rd 
    Disconnected usage  2nd  3rd 



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