[SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W] RAD  Rapid app development  2nd  Record keeping  2nd  Request for Proposal  Requirements     Account management      Budget      Business rules      Case Creation      Collaboration      Contact management      Cross-functional      Customer satisfaction survey      Defect tracking      Disconnected usage      Escalation      Field service      Forecasting tools      Functional      Gathering      History trail      How detailed?      Implementation  2nd  3rd      Maintenance      Marketing automation      Opportunity management      Ranking      SFA      Support tracking      Technical      Tool  2nd  3rd      Vendor      Why create them?      Workflow support  Requirements\     Budget      Functional      Implementation      Maintenance      Technical      Vendor  Resources     Large project      Medium project      Simple project  2nd      Team  RFP     Alternative      Benefits      Definition      Sample      Streamlined process      Weaknesses  ROI     Benefits      For customer portals      In reference checks      Internal rate of return      Payback period      Preparing a ROI analysis      Realistic?  Rollout     Definition      Strategies      Success factors  Routing  Rule

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