Support

Support

Support Plans

Thinstall has 3 Support Programs available for Software Companies: Standard, Extended, and Premium
Please contact Thinstall for current pricing of each Support Program.

	Standard	Extended	Premium
Thinstall 2.0 Upgrades for 1 year	yes	yes	yes
Support Incidents included	3	10	Unlimited
Type of Support	online	online, phone	online, phone, 24x5
Response time	<48 hours	<24 hours	<4 hours
Per incident**	$400	$350	N/A

**If an incident is verified as a Thinstall bug, an incident fee will not be charged.

Need Help? Click here for Online Customer Support

Trouble Shooting
Common Problems encountered using Thinstall and how to fix them.

Upgrading Thinstall
To upgrade your copy of Thinstall to a newer version, simply download the newest trial version from our website. If you are registered, it will automatically convert to a registered version when run.
http://thinstall.com/downloads

If your Upgrade License has expired, you can purchase an upgrade license by visiting:
https://thinstall.com/purchase/upgrade.php

Staying informed about new releases.
New Thinstall releases occur on a regular basis as features are added or bugs are fixed. For more information about how to keep informed about the latest version and our release strategy, visit this link:
http://thinstall.com/help/BuildReleaseStrategy.html

You can also check the web site for weekly updates.
Details about the latest version can be found here:
http://thinstall.com/help/index.html?version.htm

Phone Support
Consult our website for current telephone numbers.