Home > Troubleshooting > Error Messages
To understand a problem signified by an error message and to find suggested solutions, search for the error message in the following tables.
Error messages are organized into the following categories - Security, Profile, Wi-Fi Direct, AP Mode, and miscellaneous error messages.
| ID | Error Message | Problem Description | Suggested Solution |
| 1 | The maximum number of PACs allowed is %d. Delete unneeded PACs before importing additional PAC files. | The maximum number of PAC that can be installed in the Utility is 150. | Delete any unneeded PACs before importing the PAC to be installed. |
| 2 | Invalid WPA-PSK key. Enter a key using 8-63 printable ASCII characters or 64 hexadecimal digits. | The WPS security passphrase entered is too short or too long. | Type a security passphrase in the WPA-PSK field which is between 8-63 ASCII characters or 8-64 hexadecimal characters. |
| 3 | Invalid WPA2-PSK. Enter a key using 8-63 printable ASCII characters or 64 hexadecimal digits. | The WPA2 security passphrase entered is too short or too long. | Type a security passphrase in the WPA2 Pre-Shared Key field which is between 8-63 ASCII characters or 8-64 hexadecimal characters. |
| 4 | Invalid WAPI key. Enter a key with an even length made up of 8-64 printable ASCII characters or hexadecimal digits. | The WAPI security passphrase entered is too short or too long. | Type a security passphrase in the WAPI PSK field which is between 8-64 keyboard characters. |
| 5 | Invalid WAPI key. An even number of hexadecimal digits is required. | If entering a WAPI security passphrase using hexadecimal characters, the total number of characters must be an even number. | Enter a security passphrase using an even number of hexadecimal characters. |
| 6 | Invalid WEP Key length. WEP key requires 10 or 26 hexadecimal characters. | If entering a WEP security passphrase using hexadecimal characters, the total number of characters must be 10 or 26 characters. | Enter a security passphrase using 10 or 26 hexadecimal characters. |
| 7 | Invalid WEP key length. WEP key requires 5 or 13 ASCII characters. | If entering a WEP security passphrase using ASCII characters, the total number of characters must be 5 or 13 characters. | Enter a security passphrase using 5 or 13 ASCII characters. |
| 8 | Please enter SSID | When attempting to connect to a wireless network which does not broadcast its network name (SSID), you need to enter the network name. | Enter the name of the network to which you are connecting. |
| 9 | Must input Identity | When setting up EAP security, for Tunnel ID you need to enter your user name. | In the Tunnel ID field, enter the user name assigned you by the network administrator. |
| 10 | Must input Password | When setting up EAP security, for Tunnel Password you need to enter the password associated with your user name. | In the Tunnel Password field, enter the password assigned you by the network administrator. |
| 11 | The network is configured with OPEN security. Do you want to connect? | The network to which you are connecting is open, and any data you send may be read or altered by others. | Click Yes to continue connecting to an unsecured network, or find a more secure network to which to connect. |
| 12 | No AP supported. | When setting up a WPS connection using the push button method, the Utility scans for APs that support WPS and reports an error message if none are found. | Check the AP to which you are connecting is turned on, with WPS enabled, and is in range. |
| 13 | Tunneled identity required for PEAP authentication! | The user name assigned you by the network administrator is required for PEAP authentication. | In the Tunnel ID field, type the user name assigned you by the network administrator. |
| 14 | Password required for MD5 authentication! | When setting up EAP-MD5, a password associated to your user name is required. | In the Tunnel Password field, type the password associated to your user name which was assigned you by the network administrator. |
| 15 | Please select a client certificate to use! | When setting up user certification on your EAP method, you need to select a user certificate. | When setting up an EAP method, in the certificate screen, select a user certificate. |
| 16 | The certificate's expiry date is invalid. Select a certificate with a valid expiry date. | The user certificate you selected is out of date. | Ask you network administrator for a new, valid user certificate. |
| 17 | Invalid User certificate | The WAPI user certificate was not accepted. | Check the expiry date of the certificate, a new certificate may be required. Alternatively, check the certificate is the correct one for the user. |
| 18 | Invalid Issuer certificate | The WAPI server certificate was not accepted. | Check the expiry date of the certificate, a new certificate may be required. Alternatively, check the certificate is the correct one for the authentication server. |
| 19 | Issuer and subject are not matched in Issuer certificate. | For WAPI certificates, the subject in a server certificate must match the issuer. | Check you have installed the server certificate and not the user certificate instead. |
| 20 | User certificate and Issuer certificate are not matched. | For WAPI server/user certificate pairs, the public key in both user and server certificates must match. | Manually examine the public key in server and user certificates to find matching pairs. |
| 21 | This setting already exists. | You are attempting to select a certificate that has already been selected. | You do not need to install this certificate. Continue settng up security. |
| 22 |
The selected certificate is over the maximum length. |
The certificate you have selected is too long. | Check you have selected the correct certificate. Alternatively, ask your network administrator for a new, valid certificate. |
| 23 | Issuer and subject are matched in Issuer certificate. | The issuer cannot issue a user certificate for itself. | Check you are connected to the correct authentication server. Alternatively, check you have installed the correct certificates. |
| 24 | Invalid Pin Code | When setting up a WPS connection, a PIN with a length not equal to either 4 or 8 is entered. | Type a PIN with the correct length. This is either a total of 4 or 8 digits. |
| 25 | Pin Code error | When setting up a WPS connection, a PIN with the correct length is entered, but with the wrong digits. | Re-enter the correct PIN. |
| 26 | This connected AP has been configured. You can select "YES" to try to reconfigure. | To set up a connection to an AP using a WPS profile, any existing WPS settings on the AP must be reset to those of your WPS profile. | Click YES to apply the settings of your WPS profle to the AP to which you are connecting. NOTE this feature is only available in WPS version 2. |
| 27 | The AP is already configured. Your profile settings can not be applied. | If the WPS settings of the WPS profile you are using to connect to an AP are different from those configured on the AP, then the connection will fail. | Reset either the WPS settings on the AP or those of the WPS profile you are using to connect to the AP, so that they are the same. |
| 28 | Your profile uses OPEN security to configure, and do you still want to configure? | You are attempting to set up a WPS connection using a WPS profile which has been configured with no security settings. | It is recommended that security is configured on any wireless connection used. |
| 29 | AP's uuid is empty, please press rescan button to scan again! | The Utility failed to detect all required settings on the AP to which you are using WPS to connect. | Restart the WPS connection process by clicking the "Start PIN" button. Alternatively, in the Site Survey screen, click the "Rescan" button to detect AP settings. |
| ID | Error Message | Problem Description | Suggested Solution |
| 1 | Please enter profile's name | When setting up a profile, a name is required in the profile name field. | In the profile name field, type a name for the profile. |
| 2 | Profile name requires 1-32 characters. | When typing a name for the profile, the maximum size is 32 characters. | Type a name for the profile using no more than 32 characters. |
| 2 | A profile name consisting only of spaces is not allowed. | When typing a name for the profile, the spacebar can only used in conjunction with printable characters. | If using the spacebar while typing a name for your profile, ensure you have also typed printable characters. |
| 3 | The integer value following by "PROF" should not exceed 4294967294 | When leaving the profile name to its default "PROF"+n+1, where n= number of profiles created, n may not exceed the stated maximum. | Enter an alternative profile name, for example, use hexadecimal to indicate high numbers of profiles. |
| 4 | Not accept profile whose security is WEP or WPA or TKIP for WPS verion2 | When setting up a WPS profile, you configured non-AES security. However, WPS version 2 only accepts AES security. | To connect to a WPS version 2 enabled device, you need to configure a WPS profile with AES security. Alternatively, with a WPS profile configured with non-AES security, try connecting to a device with WPS version 1 enabled. |
| 5 | Failed to import! No profile in the file. | When importing a profile file, no profile settings were found in the file. | Try exporting a profile file, and use a text file editor to examine the settings. Any profile file you import should have similar settings. |
| 6 | Failed to import! More than one profile in the file. | When importing a profile file, conflicting profile settings were found in the file. | Use a text file editor such as Notepad to examine the profile file and delete conflicting entries. |
| 7 | Failed to import! This profile name already exists. | When importing a profile file, a profile with an identical profile name was found already configured. | Delete the existing profile with the matching name. Alternatively, using a text editor application such as Notepad, edit the name of the profile to be imported. |
| 8 | The profile to delete is currently in use. | You are currently connected to a network using the profile to be deleted. | Disconnect from the network to which you are currently connected, then delete the profile. |
| 9 | Please try again to save with another file name. | When exporting a profile which has the same name as an existing profile filename, and which is currently in use, the save will fail. | Rename the profile file you are exporting. |
| 10 | The maximum number of profiles allowed is 100. | You have reached the maximum number of profiles supported by the Utility. | To add additional profiles, delete existing profiles in the profile list. |
| ID | Error Message | Problem Description | Suggested Solution |
| 1 |
Both devices are trying to become group owner. |
When connecting using Wi-Fi Direct, both devices attempt to become group owner. | Disable Autonomous GO. |
| 2 | Channel dismatch: peer channel is %s | When setting up both a traditional wireless connection to an AP and a Wi-Fi Direct connection, the channels used need to match. | Manually configure the connections so that the channels used are the same. |
| 3 | PIN code error | When setting up WPS in Wi-Fi Direct, an incorrect PIN was entered. | Enter the correct PIN and repeat the Wi-Fi Direct WPS process. |
| 4 | The selected device is unavailable. | The Utility incorrectly shows a device is available for Wi-Fi Direct connection. | Check the device to which you are connecting is turned on and has Wi-Fi Direct enabled. |
| 5 | WPS method mismatch:Please use %s | When setting up WPS in Wi-Fi Direct, the device to which you are connecting uses the wrong WPS method. | Try again to set up WPS, this time using the correct WPS method. |
| 6 | The maximum number of users are connected to the Wi-Fi Direct network. | The maximum number of devices the Utility can connect to using Wi-Fi Direct is 32. After this number is reached any attempts to connect using Wi-Fi Direct will fail. | Disable unnecessary Wi-Fi Direct connections and reattempt to connect. |
| 7 | Reject by user | The device to which you are connecting using Wi-Fi Direct has rejected or failed to accept your connection request. | Reattempt the connection and if that fails, contact the owner of the device to which you are trying to connect. |
| 8 | Wi-Fi Direct group session is terminated due to channel conflict: peer channel is %s | When attempting to use Wi-Fi Direct to share your Internet connection by both connecting to an AP and to a device to which you are sharing the Internet, the channels of both connections must be the same. | Connect first to the AP, then to the device to which you are sharing the Internet. If the channels are still not the same, manually set the same channel settings on both connections. |
| 9 | Invite %s. Please set WPS settings from GO | When the Autonomous GO is enabled on the Utility, WPS settings must be configured before setting up a Wi-Fi Direct connection. | In the Wi-Fi Direct screen, when autonomous GO is enabled, click the WPS icon, and configure WPS settings. |
| 10 | Wi-Fi Direct does not support connections to members of an ad hoc network. | You are attempting to set up a Wi-Fi Direct connection to a device which is part of an ad hoc network. | Remove the device to which you are connecting using Wi-Fi Direct from the ad hoc network. |
| 11 | Conflict between 802.11N(20/40MHz) and 802.11BG mode: peer channel is %s
%s will become number. |
The device to which you are connecting supports a different Wi-Fi hardware standard from your device. | Wi-Fi Direct is an 802.11n standard. Set up a Wi-Fi Direct connection with an 802.11n device instead. |
| 12 | Please enter server friendly name | In the Media Sharing screen, type a name for the media server. | |
|
13 |
Start Wi-Fi Direct concurrent GO Fail | When operating in "client + AP" mode, enabling the group owner setting failed. | Retry enabling the GO function. |
| 14 | Invalid Intent idex, Intent idex = 0~15 | To decide the group owner in a Wi-Fi Direct connection, the intent index is used. The default for the Utility is 7 and within the valid range. | The default intent index value for the Mediatek Utility is in the valid range. Check the intent index on the device to which you are connecting and reset it to an integer between 0 and 15. |
| ID | Error Message | Problem Description | Suggested Solution |
| 1 | URL unavailable. | When clicking on the Mediatek icon in the About screen, no connection to the Internet can be found. | Check you are connected to the Internet. |
| 2 | Invalid MAC address format. Use 8 hexadecimal digits. | When setting up the Access Control List, MAC addresses need to be entered using 8 characters "0"-"9" and "A"-"F", i.e. hexadecimal characters. | Ensure you have entered 8 hexadecimal characters. |
| 3 | Multicast MAC addresses are not accepted. | When entering MAC addresses in the Access Control screen, MAC addresses where the second character is odd are not accepted. Such a MAC address represents a group of devices, but the access control screen is intended to control individual access to the network. | Ensure the second character of the MAC address you are entering is not odd. This should not be an issue if you are entering the MAC address of a single device on your network. |
| 4 | Do not add the Mediatek AP's MAC address. | As access to the network is required by the AP, you may not enter the AP's MAC address. | Do not attempt to add the MAC address of your AP to this list. |
| 5 |
MAC address is already in the Access List. |
The MAC address you are entering is already added to the access control list. | You do not need to add this MAC address. |
| 6 | MAC address required in Access List | When "Allow All" or "Reject All" is selected from the drop-down list in the Access Control screen, one or more MAC addresses must be added to the list. | Ensure that one or more MAC addresses are added to the access control list before selecting "Allow All" or "Reject All" in the Access Control screen. |
| 7 | The idle time should be between 60 - 3600 seconds. | In the Advanced screen, type an idle time between 60 and 3600 seconds. | |
| 8 | The beacon period should be between 20 - 1000 ms. |
In the Advanced screen, type a beacon interval period between 20 and 1000 milliseconds. |
|
| 9 | Invalid WPA-PSK security key. Use 8-63 printable ASCII characters or 64 hexadecimal | In the AP Setup screen, type a WPA-PSK security passphrase using either 8-63 ASCII characters ("a"-"z","A"-"Z", "0"-"9", plus keyboard symbols and the spacebar), or 8-64 hexadecimal characters ("0"-"9","A"-"F"). | |
| 10 | Enter an integer value for the group rekey interval between 3 and 67108863. | In the AP Setup screen, if the "x 10 seconds" button displays, type a group rekey interval between 3-67108863 units of 10 seconds.
If the "x 1000 packets" button displays, type a group rekey interval measured by the number of packets transmitted on the network between 3-67108863 x 1000 packets. |
|
| 11 | Invalid WEP key length. WEP key %d requires 5 or 13 printable ASCII characters. | In the AP Setup screen, when setting up WEP security, when ASCII is selected, type a WEP security passphrase made up of 5 or 13 ASCII characters. | |
| 12 | Invalid WEP key length. WEP key %d requires 10 or 26 hexadecimal digits. | In the AP Setup screen, when setting up WEP security, when hexadecimal is selected, type a WEP security passphrase made up of 10 or 26 hexadecimal characters. | |
| 13 | Switch to client mode failed. Log out of other user accounts on your computer and retry. | When switching from AP mode to client mode, switching cannot complete if the Utility is running in another user account on the same computer. | Request the owner of the user account running the Utility to log in and close the Utility. Otherwise, try running the Utility as administrator. |
| ID | Error Message | Problem Description | Suggested Solution |
| 1 | Switch radio failed! | The Adapter cannot be turned on or off, i.e. radio transmission cannot be enabled or disable. | Check whether you have permission by Windows to manage the Mediatek Utility. Click "run as Administrator". Alternatively, reinsert the Adapter, or reinstall the Utility. |
|
2 |
Before using SoftAP, please radio on... | When switching from client mode to AP mode, the radio transmission function has been disabled. | Click the radio (RF) icon in the main menu to enable radio transmission, then try again to switch to AP mode. |
| Please turn on AutoConfig service | When switching to AP mode, the Windows AutoConfig service has been disabled. | For information on enabling AutoConfig, visit the Microsoft support web site http://support.microsoft.com/. | |
| Start failed! | You cannot start the Mediatek Utility. | Check the Windows service AutoConfig is enabled. Alternatively, reboot your computer. | |
| 5 | No selected item | When saving changes to a screen, user input is still required in fields such as radio buttons or combo boxes. | Check the screen to ensure that all required selections have been made before saving changes. |
| 6 | Please enter SSID | When configuring settings for connecting to an ad hoc network, an SSID or name of the network is required. | In the SSID field, type the name of the ad hoc network to which you are connecting. |