For more information, see .

Error message or issue Solution

A communication error with the LightScribe drive has occurred. Please restart your LightScribe labeling application and try your label again.

If this error occurs again, please restart your computer and try your label again.

Restart your LightScribe labeling application and try your label again.

If you see this error message again, your LightScribe drive and computer need to be restarted:

  • If you have an internal LightScribe drive, simply restart your computer.
  • If you have an external LightScribe drive, turn off your computer and drive, then turn on your drive, and then turn on your compouter.

Then try your label again.

A critical internal LightScribe System Software (LSS) error has occurred. Please reinstall or update the LSS and try your label again.

Would you like to look for an update to the LSS now? (An Internet connection is required.)

Reinstall or update LSS. The first part of this help topic provides more information about LSS.

A critical internal LightScribe System Software (LSS) error has occurred. Please restart the LightScribe labeling application and try your label again.

If this error occurs again, please restart your computer and try your label again.

Restart your LightScribe labeling application and try your label again.

If you see this error message again, your LightScribe drive and computer need to be restarted:

  • If you have an internal LightScribe drive, simply restart your computer.
  • If you have an external LightScribe drive, turn off your computer and drive, then turn on your drive, and then turn on your compouter.

Then try your label again.

A LightScribe disc was not detected in the drive. Please insert a LightScribe disc with the label side down.

Make sure the disc includes LightScribe coating.

Make sure the coated side of the disc is toward the bottom of the disc tray.

Make sure the disc is well nested in the disc tray. Perhaps take it out and put it back in.

The first part of this help topic provides more information about LightScribe discs.

An error with the selected LightScribe drive has occurred. Please restart your LightScribe labeling application and try your label again.

If this error occurs again, please restart your computer (and external LightScribe drive, if you have one), and try your label again.

Restart your LightScribe labeling application and try your label again.

If you see this error message again, your LightScribe drive and computer need to be restarted:

  • If you have an internal LightScribe drive, simply restart your computer.
  • If you have an external LightScribe drive, turn off your computer and drive, then turn on your drive, and then turn on your compouter.

Then try your label again.

An internal LightScribe System Software (LSS) error has occurred with the LightScribe service. Please restart your computer and try your label again.

Restart your LightScribe labeling application and try your label again.

If you see this error message again, your LightScribe drive and computer need to be restarted:

  • If you have an internal LightScribe drive, simply restart your computer.
  • If you have an external LightScribe drive, turn off your computer and drive, then turn on your drive, and then turn on your compouter.

Then try your label again.

An internal LightScribe System Software (LSS) error has occurred. Please restart your LightScribe labeling application and try your label again.

If this error occurs again, please contact technical support at www.lightscribe.com/go/support.

Restart your LightScribe labeling application and try your label again.

If this error occurs again, please contact technical support at .

An update to the LightScribe System Software (LSS) is required to use your selected LightScribe drive.

Would you like to look for a LSS update now? (An Internet connection is required.)

Reinstall or update LSS. The first part of this help topic provides more information about LSS.

The disc in the LightScribe drive is not recognized.

Please ensure that the disc in the drive is a LightScribe disc and is inserted into the drive label side down.

If your LightScribe disc is still not recognized, dirt or smudges may be on the disc. Please wipe both disc surfaces with a soft cloth and try again.

Make sure the disc includes LightScribe coating.

Make sure the coated side of the disc is toward the bottom of the disc tray.

Make sure the disc is well nested in the disc tray. Perhaps take it out and put it back in.

The first part of this help topic provides more information about LightScribe discs.

The LightScribe drive has changed. This may have been caused by a hardware change or a Plug and Play event.

Please re-select the LightScribe drive that you wish to use.

Re-select the drive.

Make sure your drive is securely connected.

The LightScribe drive is currently in use.

Wait for the drive to finish burning and then try again.

For optimal labeling, an update to the LSS is recommended (An Internet connection is required).

Click Continue to print without updating.

Click Update for best long-term results. This starts an update to the latest LSS version.

Click Continue to print now without updating LSS.

The first part of this help topic provides more information about getting the latest version of LSS.

The LightScribe System Software (LSS) is not installed on your system. LSS must be installed for your labeling application to work properly.

Would you like to download LSS now? (An Internet connection is required.)

Reinstall or update LSS. The first part of this help topic provides more information about LSS.

This disc is incompatible with the selected LightScribe drive and cannot be labeled.

Make sure the disc includes LightScribe coating.

Make sure the coated side of the disc is toward the bottom of the disc tray.

Make sure the disc is well nested in the disc tray. Perhaps take it out and put it back in.

The first part of this help topic provides more information about LightScribe discs.

To label your LightScribe disc, please insert the disc with the label side down.

The most common reason for this error message is a disc that is upside down. Please insert the disc label-side down (coated-side down) in the drive tray.