We have been requesting your feedback; maybe you even clicked a button at the bottom of a Help or how-to article to let us know whether the information was helpful. In fact, your comments encouraged us to change how you submit feedback to us.

We use a yes or no rating system, and you have the option to make comments. With a Microsoft Office program installed and an Internet connection, you can tell us whether the articles that you use are helpful, and you can send us comments about why you rated the content the way you did. The question is: Do we listen?feedback

Providing feedback we can act on

Yes, we do listen to your feedback. Low ratings and your comments are the primary criteria that we use to determine whether and how to improve an article to increase customer satisfaction. Comments are the information that we use to focus on where we need to make changes in an article.comments

Your specific comments - including, for example, where a procedure or task failed you - might uncover trends that other customers are experiencing related to the same article or feature.

General comments such as "Nothing was right about this topic" or "This article stinks" are not specific enough for us to take action on; whereas a comment such as "The [feature] is grayed out and the procedure doesn't tell me how to make it available" gives us enough information to figure out whether other customers are having the same problem. The more details you provide, the more likely it is we can interpret and address a problem correctly.

How we are responding

Thousands of customers like you take time to rate our Help and how-to content and make comments every day, and we have an entire team devoted to improving content based on your feedback. We analyze the feedback data that we capture to determine which articles we will revise. When an article gets low ratings, and if your comments identify a particular trend, we make the necessary changes to improve our Help and how-to content. Trends are trends only over time, so we continue to examine the data on an ongoing basis to ensure that we make the right changes for the greatest number of customers.

In some cases, your comments tell us that a particular feature, rather than the information in a topic, needs improvement. Those comments are forwarded to product managers and developers, who use your feedback to decide how to improve the next version of the product.

Getting help from a human being

Sometimes you need help with a product feature, and you need it now. The feedback buttons at the end of an article aren't designed to give you the immediate assistance that you can get from technical support staff. If you have paid for technical support and you need to speak to someone, you can call Microsoft Product Support Services (PSS). For more information about PSS and the fees required to use the services, see .

Give us your feedback right now

If you haven't tried our customer feedback ratings and comments, why don't you start with this article? How does our content stack up? Did you get the information you wanted? Did you expect to find information that wasn't there? If other customers agree, your comments might result in content changes that will increase satisfaction for customers like you. Your feedback is essential to making everything about our products better.