Participate in the Customer Experience Improvement Program

By participating in the Customer Experience Improvement Program, you can help to improve the quality, reliability, and performance of Microsoft Office.In this article

Key points about the Customer Experience Improvement Program

If you want to participate in the Customer Experience Improvement Program

If I choose to participate now, can I stop participating later?

Key points about the Customer Experience Improvement Program

• If you are willing to participate, you don't have to do any additional work. You never have to complete a form, fill out a survey, or answer a telephone call.
• Microsoft automatically collects information from your computer, including the error messages that are generated by the software and when they are generated, the kind of computer equipment that you are using, whether your computer is having any difficulty running Microsoft software, and whether your hardware and software respond well and perform rapidly. In general, this information is collected once each day.
• Any information that you share with Microsoft is completely anonymous, and absolutely no information is personally identifiable as being yours. This information is not used in advertising or sales in any way. Microsoft does not share this information with any other company. When you join the program, an identification number is generated randomly. That number is the only identification that is used when you share information with Microsoft. Because the number is completely random, Microsoft cannot trace your information back to you - and neither can anyone else.
• For full details about this program and to learn more about information privacy, visit the Customer Experience Improvement Program Web site.

If you want to participate in the Customer Experience Improvement Program

• To join the Customer Experience Improvement Program, do the following in these Microsoft Office system programs:

  Access, Excel, PowerPoint, or Word

  1. Click the Microsoft Office Button , and then click Program Name Options, where Program Name is the name of the program you are in, for example, Word Options.
  2. Click Trust Center.
  3. Click Trust Center Settings, and then click Privacy Options.
  4. Select the Sign up for the Customer Experience Improvement Program check box, and then click OK.

  OneNote, InfoPath, Outlook, Publisher, SharePoint Designer, or Visio

  1. On the Help menu, click Privacy Options.
  2. Select the Sign up for the Customer Experience Improvement Program check box, and then click OK.

  Project

  1. On the Help menu, click Customer Feedback Options.
  2. Click Yes, I am willing to participate anonymously in the Customer Experience Improvement Program, and then click OK.

If I choose to participate now, can I stop participating later?

Yes, you can stop participating in the Customer Experience Improvement Program at any time.

• To stop participating, do the following in these Microsoft Office system programs:

  Access, Excel, PowerPoint, or Word

  1. Click the Microsoft Office Button , and then click Program Name Options, where Program Name is the name of the program you are in, for example, Word Options.
  2. Click Trust Center.
  3. Click Trust Center Settings, and then click Privacy Options.
  4. Clear the Sign up for the Customer Experience Improvement Program check box, and then click OK.

  OneNote, InfoPath, Outlook, Publisher, SharePoint Designer, or Visio

  1. On the Help menu, click Privacy Options.
  2. Clear the Sign up for the Customer Experience Improvement Program check box, and then click OK.

  Project

  1. On the Help menu, click Customer Feedback Options.
  2. Click No, I don't wish to participate, and then click OK.