Previous    Next

E-Mail Support

If you wish to directly query a problem in the tutorial with an expert who knows the tutorial in detail then e-mail support@bugmenot.com, with the title of the tutorial and the last four numbers of the in the subject field of the e-mail. A typical e-mail should include the following things:

• The title of the tutorial, last four digits of the , and page number of the problem in the Subject field

• Your name, contact information, and the problem in the body of the message

We won't send you junk mail. We need the details to save your time and ours. When you send an e-mail message, it will go through the following chain of support:

• Customer Support - Your message is delivered to our customer support staff, who are the first people to read it. They have files on most frequently asked questions and will answer anything general about the tutorial or the web site immediately.

• Editorial - Deeper queries are forwarded to the technical editor responsible for that tutorial. They have experience with the coding language or particular product, and are able to answer detailed technical questions on the subject.
• The Authors - Finally, in the unlikely event that the editor cannot answer your problem, they will forward the request to the author. We do try to protect the authors from any distractions to their writing; however, we are quite happy to forward specific requests to them. All Wrox authors help with the support on their tutorials. They will e-mail the customer and the editor with their response, and again all readers should benefit.

The Wrox Support process can only offer support to issues directly pertinent to the content of our published title. Support for questions that fall outside the scope of normal tutorial support is provided via the community lists of our http://p2p.wrox.com/forum.

Previous    Next